Comprehensive Support for Your Indoor Golf Experience
Expert Assistance for TrackMan Simulators
Explore our dedicated support page to ensure your TrackMan simulator is always performing at its best. Whether you need technical assistance or have questions, we’re here to help.
Quick Troubleshooting
Find solutions to common issues with our easy-to-follow troubleshooting guides.
Expert Guidance
Access professional advice to enhance your simulator setup and performance.
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Common Support Questions
Find quick solutions to common issues with our products. If you need further assistance, please reach out to our support team.
How do I reset my simulator settings?
To reset your simulator settings, navigate to the settings menu, select ‘Reset to Default’, and confirm your choice. This will restore all settings to their original state.
What should I do if my simulator is not turning on?
First, ensure that the power cable is securely connected. If the issue persists, check the circuit breaker and try a different power outlet. Contact support if the problem continues.
How can I update the software on my simulator?
Visit our website and download the latest software update from the ‘Downloads’ section. Follow the installation instructions provided to complete the update.
Why is my simulator screen not displaying correctly?
Check the HDMI connection between your computer and the simulator. Ensure that the display settings on your computer are set to the correct resolution for the simulator.
What should I do if the simulator is not tracking shots accurately?
Ensure that the sensors are clean and unobstructed. Recalibrate the simulator using the calibration tool in the settings menu. If the issue persists, contact support for further assistance.
How do I contact support for technical issues?
You can reach our support team via email at Support@igpartner.dk or by filling out the contact form on our support page. Please provide detailed information about your issue for faster assistance.
Need More Help?
If your questions are not fully answered or you need personalized assistance, our support team is here to help. Don’t hesitate to reach out for further guidance.
