Terms and conditions
Terms of sale and delivery for purchases at igpartner.dk/shop
Responsible for igpartner.dk/shop
igpartner.dk/shop is owned and operated by
Indoor Golf Partner ApS,
Company Number 29179743.
(“Us”, “We” “Our” or “Seller”)
These sales and delivery conditions apply to all purchases made on igpartner.dk/shop.
We are not liable for any damage that it caused by an unpreventable obstacle, unpredicted event or a change in circumstances that cannot be influenced by us and which we cannot prevent reasonably. These are for example, but not exclusively legal strikes, warfare, fire, weather phenomenon, terror strikes, changes in legislation, technical problems, a pandemic, supply shortage, communication errors, supplier difficulties, or something caused by the aforementioned.
During the unpreventable circumstances, the liability to cover any damage or do any compensation is voided.
We will inform you as fast as possible of any unpreventable circumstances affecting you purchase with us. Your purchase order with us if furthermore made with the reservation that we made change or order due to typing errors, price errors, VAT, currency and tax changes, price increases, sold-out / discontinued goods, and delivery failures from our suppliers.
We continuously develop igpartner.dk, which is why we reserve the right to continuously update these Sales and Delivery terms. All purchase orders will be subject to the Sales and Delivery Terms that were in force at the time of the purchase, visible at our website. All changes are immediate unless otherwise specified and will apply to subsequent purchase. The latest terms can always be found on the website.
Businesses or consumer
We primarily sell to businesses with a VAT registration number, which is why prices can be shown without VAT on our website.
If you do not have a VAT registration number, you will be charged with Danish VAT which will be added at checkout. If applicable, all deliveries to Germany will be subject to German VAT as the order will be handled using our German VAT number (Steuernummer) 15/248/11179.
If you want to shop with us in your capacity as a consumer, you are welcome to do so, but please accept that our shop is only in English.
If you shop with us in your capacity as a consumer, some additional terms apply, which you will find at the bottom of these terms.
You are always welcome to write to us at firstname.lastname@example.org or to call us at +45 3020 6524 if you have any questions or concerns. Or may also use our chat function if found on the shop.
Before you buy, we recommend that you read our product descriptions very carefully.
Once you have selected your product and put it in the shopping cart, you can complete your purchase. Until you complete your payment, you will be able to correct all the information provided.
You accept that in connection with the purchase you have not necessarily received any advice from us about the products you have purchased.
We draw special attention to the fact that you must assemble and install your products yourself. Assemble and Installation instructions are included in English. You can find the manuals online here.
You are solely responsible for your choice of product and its suitability for the purpose for which you purchased it. Before you buy, you should therefore read the product specification carefully.
Upon each purchase, you must accept our terms of sale and delivery, which will apply to your purchase. We encourage you to read the terms and conditions carefully and familiarize yourself with the obligations and rights that these terms and conditions give you.
Rejection of purchase:
We reserve the right not to trade with you if you have repeatedly returned purchased items or if we do not want to sell to you for other significant reasons.
We will send an e-mail to the e-mail you provided in connection with your order.
A binding purchase agreement has only been entered into once you have received an order confirmation from us.
All prices onigpartner.dk/shop are stated in EURO excluding 25% Danish VAT, taxes, shipping costs to the countries to which we deliver.
VAT, if applicable shipping costs will be added to the final price before checkout.
Please accept what we not always able to calculate and add import duties to the price, so You may have to pay additional costs in the country of delivery.
Our prices are indicative sale prices and unless we have specified a period of validity, we reserve the right to change the prices without notice, but not for items that are being ordered.
Payment and security
When you buy goods at the shop, you must use a payment card or another payment method that we support.
If you have a valid VAT registration number, you can write to us at email@example.com if you want to receive an invoice for payment. (Requires prior credit approval).
It is safe to shop with us. Our shop meets all the standard security requirements.
You can see on the front of the shop which payment method we support.
We only withdraw the money from your card/payment method when we send the goods to you.
Payment is subject to a payment fee. The fee corresponds exactly to the fee we pay to our redeemer / bank/payment provider.
You can only see the size of the fee on your order once you have chosen which card you want to pay with. You can always choose another card or payment method before accepting.
We deliver with the freight carriers mentioned on our shop.
You may be able to choose what freight carrier you want to use and have fast you want delivery.
We may refuse to deliver to certain countries. These countries will be block at check out.
If you want to inquire about delivery to a specific country, you are welcome to contact us at firstname.lastname@example.org.
If a product is sold out or in backorder, it will either appear in the shop or in your order confirmation, where you will also be informed of the expected delivery time.
Delivery is considered to have taken place when the product has been delivered to the delivery address you have provided us with.
We cannot be held responsible for delay of an order, even if we have been made aware that it is a gift etc. that must arrive on a certain date. We only assume the risk of correct and safe transport to the address we have been given by you as the delivery address.
Thereafter, the goods are left at your expense and risk.
The burden of proof that the goods have been lost as a result of accidental destruction rests with you.
Freight, import duty and other charges.
The actual freight rate will appear on the total order before you check out.
We reserve the right to change shipping prices for future purchases without notice.
If you take delivery outside of the European Union, you may be charged with import duty or other charges. Sometimes the freight carrier will charge these before taking on the delivery and you have to accept to pay these charges. Other times delivery to you of the ordered products will be subject to you paying additional charges. We will not always be able to inform you in advance of these charges.
You should always check the package for transport damage before acknowledging receipt. If the package is visibly damaged, you must refuse to receive it and subsequently contact us at email@example.com Receipt for receipt is the same as saying that the package is in order.
Once you have received the package and received a receipt, you must inspect the item within a reasonable time to ensure that they correspond to what you have ordered and that there is nothing wrong with the item. Should there be an inconsistency, we ask you to contact us via e-mail at firstname.lastname@example.org.
If you are not at home upon receipt, but have given the freight company a power of attorney to deliver without a receipt, and then discover that the package is damaged, you must contact us at email@example.com
Complaint / warranty
We do not give any warranty or guarantee on the purchased goods.
But you have a complaint period of 14 days from receipt the purchased goods.
(If you are a consumer your complaint period is 2 year or any longer period that may follow from your local national laws).
You must inspect the goods upon delivery and give notice to us within a reasonable time in order) to make objections to the goods.
In case of notification of a defect, we have the right to investigate the defect and assess whether the defect is due to material or production defects, defects, or incorrect use. Once we have had time to investigate your review, we will contact you via email in order to reach a solution that can be accepted by both parties.
Any review regarding a product sold by us is conditional and does not apply if you use the product incorrectly and this has caused the defect.
A compliant review is legitimate if:
- You have not made any changes to the delivered products.
- You have regularly – approximately every 6 months – tightened the product screws to ensure optimal function and to avoid accidents.
- The product has only been used for golf.
- The product has not been subjected to harsh physical treatment or abuse in any way (other than hitting a golf ball).
- The product is handled correctly and in accordance with the user manual.
We determine whether a defective item is exchanged, repaired, or refunded. Legal notification of defects gives you the right to complain about defects in a product which are original, but which appear within the complaint period after you have received the item.
If you want to report a defective product, send an e-mail to firstname.lastname@example.org with and explanation of the defect and if possible, photo or video documentation.
We need to inspect the product so we may ask you to ship it to us.
If the complaint is justified, we will of course refund your reasonable shipping costs to send the item back to us.
Otherwise, you must bear all expenses for transport, including our shipping costs for returning the item after inspection, just as we can charge you an amount of up to DKK 1,000 for inspection of the item.
Remember that the product must always be sent in proper packaging and please make sure you receive a receipt for shipment. Choose a safe way to ship your product to us.
You are responsible for the package / goods until our receipt. Therefore, save postal receipt incl. information on shipping costs and possibly track and trace number.
Note! We do not accept packages sent by post. cash on delivery or similar.
We do not assume responsibility for the loss of goods in connection with the submission a complaint/shipping of goods to us.
We do not assume any responsibility for delays in delivery.
We do not assume responsibility for loss of data or programs in connection with investigations into allegations of defects or repairs.
We cannot be held liable if goods sold by us cause: (1) indirect damage or subsequent damages and wear and tear, (2) loss of profits, wages, income, (3) losses that could have been avoided by taking reasonable measures, including, but not limited to, backing up all data or (4) losses due to in force majeure situation.
In any case, our liability is limited to DKK 200,000 per damage or per. item (we cover the lower of the two amounts).
We accept product liability for personal injury / death to the extent that it cannot be ruled out according to mandatory regulations.
If our products must be assembled with nuts, bolts, hinges, etc., it is your responsibility to maintain the product / products you have purchased. This includes tightening nuts and bolts. Failure to do so may result in personal injury or death.
Intellectual property rights
All intellectual property rights, including the exclusive right to make available and copy the content, including text, graphics and images, design etc. at igpartner.dk/shop belongs to us.
Therefore, none of the above may be copied or otherwise transmitted without our written permission. However, we are not square and collaborate with bloggers and the press in general. If you want to write, review, or otherwise mention our products, please contact us.
Choice of law and venue
In a dispute Danish law will apply and the venue of any disputes shall be the courts of the city of Copenhagen in first instance.
As a consumer you have the right to contest any point in these terms. Any dispute regarding these terms or how they are interpreted or applied will be solved solely by Danish law unless other national law applies.
Special provisions if you act in your capacity as a consumer:
Right of withdrawal
If you have traded with us in your capacity as a consumer, you have the right to withdraw from this agreement without justification within 14 days.
The cancellation period expires 14 days after the day on which you or a third party specified by you, but not the carrier, receives the purchased goods, or after the day on which you receive the last item in physical possession, if you have ordered several different goods, in the same order, delivered individually.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this agreement in an unequivocal statement by e-mail to email@example.com.
You can use the standard cancellation form, but it is not mandatory.
You can find the form here.
The withdrawal period is complied with if you send your notice of exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you exercise your right of withdrawal in this agreement, we will refund all payments received from you, including delivery costs (but not additional costs due to your own choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and in any case within 14 days from the date on which we received notification of your decision to cancel this agreement.
We will make such a refund using the same means of payment that you used for the original transaction unless you have expressly agreed otherwise.
Please note that you are liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, their properties, and the way in which they work.
You must send the goods as soon as possible after you have given notice of cancellation, and you must send them back no later than 14 days after you have given us notice that you have regretted your purchase.
Please return your products to:
Indoor Golf Partner ApS
Information on complaint procedures
European Commission’s online complaint portal can be used when filing a complaint. This is particularly relevant if you are a consumer residing in another EU country than Denmark where we are based. Complaints can be sent here http: //ec.europa.eu/odr. When filing a complaint enter our e-mail address firstname.lastname@example.org
When you shop at igpartner.dk/shop, you must provide your name, address, telephone number and e-mail. This data as well as data on which items you have purchased will be stored for 5 years from the end of the financial year to which the information relates, after which the information will be deleted. The information will not be passed on to third parties other then the fright carrier.
We only use the information collected to process your purchase with us.
If you have given us consent, we will also use your e-mail and telephone number to send you newsletters and other marketing material.
If you want to complaint about our processing of your personal data, you can do so to the Danish Data Protection Agency https://www.datatilsynet.dk/english/file-a-complaint.